Payment & Billing
A 100% payment is required at the time of booking to confirm your reservation & requested charter date.
Your reservation is not considered confirmed until the required payment has been successfully processed.
All prices are quoted in U.S. dollars unless otherwise stated. Any applicable taxes, fees, or additional services will be
clearly identified before payment is completed.

Booking Confirmation
Once payment has been received, the customer will receive a booking confirmation by email containing:
● Cruise date and scheduled departure time
● Meeting/pickup location
● Expected return time
● Number of guests
● Charter price and payment status
● Details of what is included in the cruise
● Important safety and guest information
● Captain and contact information, where applicable
Customers should review their confirmation immediately and notify us of any errors.

Order Fulfillment
Your charter is a shared catamaran experience. Once the booking is confirmed, the vessel, captain/crew, catering, food
and beverages, and other agreed services are reserved specifically for you and the other guests on the cruise collectively.
The Private cruise booking will be similarly confirmed by email.
The cruise will normally operate for 6 hours, beginning at the agreed departure time.
The itinerary is flexible and may be adjusted by the captain based on weather, sea conditions, safety, guest requirements,
and operational considerations.
Food and beverages included in the selected charter package will be prepared and supplied for the number of guests
specified in the confirmed booking.
Special requests, dietary requirements, birthday arrangements, decorations, additional food, beverages, water toys, or
other extras must be requested in advance and may be subject to additional charges.

Timing
Guests should arrive at the designated meeting/pickup location at least 15 minutes before the scheduled departure
time.
The charter clock begins at the scheduled departure time. Late arrival by guests does not normally extend the scheduled
cruise duration.
If the company or captain is responsible for a delay, reasonable efforts will be made to provide the full charter
experience or an appropriate adjustment.

Weather & Safety
The captain has final authority to determine whether conditions are safe for departure and whether the planned
itinerary can be completed.
If the cruise cannot safely operate because of severe weather or unsafe sea conditions, the company will offer the
customer the option to:

1. Reschedule the cruise to another available date; or
2. Receive a full refund of payments made for the affected cruise if rescheduling is not possible or acceptable.
   Normal rain or minor weather changes do not automatically constitute grounds for cancellation. The final decision rests
   with the captain based on safety and operating conditions.
   Cancellation
   Cancellation terms will be provided to the customer at the time of booking and form part of the booking agreement.
   The company reserves the right to retain payments in accordance with the applicable cancellation policy when a
   customer cancels within the applicable cancellation period.
   Refunds
   Approved refunds will be processed to the original payment method.
   Payment-processing fees charged by third-party payment providers may be non-refundable where permitted by the
   applicable payment provider’s terms.
   Refund processing times depend on the customer’s bank or card issuer.
   Changes to a Booking
   Requests to change the date, number of guests, pickup location, itinerary, or additional services should be made as early
   as possible.
   Changes are subject to availability and may result in additional charges.
   The company cannot guarantee that requested changes can be accommodated once the booking has been confirmed.
   Confirmation of Service
   A completed online payment and booking confirmation constitute confirmation of the customer’s reservation and the
   company’s commitment to provide the charter service on the confirmed date, subject to the terms and conditions of the
   booking.
   The customer should retain the booking confirmation for their records.